We like to do business with people like ourselves: conscientious, proud of their business and interested in building long term working relationships. We care about all of our customers and we enjoy helping our customers to grow their businesses with a long term business partnership.
Yes, we’ve been trading since 2003 and we’ve grown from one man in a van to a boutique sized business that has maintained its customer base and grown that base across South Wales and further afield.
However, the interesting bit about us is how we look after our customers and how we ensure we can give the best support long term:
When we install a solution, we take time to record it properly and fully. We take copious notes, we take our time to label everything and properly and we take lots of photographs. Why? So we can help and support any future moves and changes in the easiest and most cost effective manner.
It’s technology, so things go wrong. We understand that but we work hard to minimise such issues and to be properly prepared for when it happens.
As we’ve taken such good records of our installations, we are able to say to our customers “the router is the white box, marked DrayTek, on the left hand side of the data cabinet”, rather than just giving generic advice of “turn it off and back on again”.
And that’s just one way of how we work efficiently with our customers to get the job done. We keep a single point of contact for fault reporting and we keep our customers (and our team) up to date with what’s going on.
We’ll take time to get to know your business. We’ll ask you lots of questions and they’ll all be designed to help us learn about how you like to work and how our solutions can help you. We’ll tell you if we think there’s a better way to do something, we’ll tell you the most cost effective way of implementing the best solutions. We won’t string customers along in order to make a quick buck.
That’s what we want – long term, mutually beneficial relationships with our customers. Long term without the need for a long term contract, but long term based on excellent supply of solutions that assist our customers in growing their businesses.
Our Promise To You
What we will do...
What we won't do...
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We’ll take time to get to know your business and will ask you lots of questions, designed to help us learn about how you like to work and how our solutions can help you.