The world of broadband can be a minefield of jargon and acronyms: FTTP, FTTC, ADSL, G.Fast. They all sound like Boy Bands from the early 2000s.
Once you’ve got beyond the titles, we then hit another wall of jargon with regards to ISP, IP addresses, contention, and more. Throttling is a term used to slow down speeds, but it can equally apply to whoever thought up all of these terms…
So here’s an easy guide in simple terms:
This is your private internet circuit, used only by your company and shared with nobody else. Think of it like a private motorway where nobody gets in your way, you have no middle lane hoggers and you can go as fast as the road allows.
BROADBAND – FIBRE TO THE CABINET
You may have seen a green cabinet at the end of your street or just outside your office. That box is a link back to the local telephone exchange using fibre optic cable, not copper. The only copper bit is the link from that cabinet to your office.
That’s the technical bit, but the key bit is that this is a shared service so the link back to the exchange is shared by lots of other businesses. Also, the copper bit from the green box to your office can slow down speeds, dependent upon the length of the cable and it’s quality.
BROADBAND – FIBRE TO THE PREMISES
This service allows a fibre optic link direct from your business, through the green box in the street and to the telephone exchange. This means that the speeds are more likely to be guaranteed and this is why FTTP works for those a little further away from the telephone exchange.
Remember, however, that FTTP doesn’t come with a working phone line.
BROADBAND – GFAST
This is the “next generation” broadband, delivering speeds of up to 330Mbps (so four times faster than fibre broadband) but only over a relatively short distance. This means that the distance from the green box is key and only those very close to it will be able to receive this product.
Why is my broadband misbehaving / slow / slowing down / so annoying?
If your business isn’t a TelBridge customer (yet!) then broadband problems can blight your day. Often they are intermittent, sometimes they are frequent, always they are annoying.
How does Broadband work?
Like a good cake, there are many ingredients that go to affecting how your broadband supply behaves. Each of these individual ingredients could be the cause of what’s going wrong, so it’s best to list them out one by one:
- Your Provider (they may be not very good / using a residential service / slowing down the connection)
- Where your office is located (if it’s too far from the exchange then speeds are negatively affected, which may mean that the wrong product has been supplied)
- The Openreach copper cable supplying the service to the building (is there a fault on this? Has your supplier run tests to find out?)
- Internal Phone Wiring (has the phone socket been checked / replaced)
- The Router (is it fit for purpose? Is it trying to do much? Is it broken?)
- The Network Infrastructure (beyond the router we have the network cabling, the network switch, the spaghetti junction in the data cabinet)
As you can see, the problem could with any one of those ingredients or, as often happens, with more than one of them.
So how do we make things better?
For TelBridge customers, our first action is to run a line test on the copper telephone line as most broadband faults are caused by faults in the Openreach network.
Secondly, we run a broadband line test (if the telephone line test past).
Thirdly, we send our engineer to the customer in order to run local tests. So we change the telephone socket and run line tests using our equipment to ensure that the supply is good to that point.
Fourthly, we change the cabling from the phone socket to the router.
Fifthly, we change the router (often loaning the customer one from our stock).
Broadband With On-Site Support
As you can see from the above, that’s exactly what TelBridge offers our customers. No faceless call centres with multiple operators asking the same question over and over again, no shrugging of the shoulders with a refusal to take responsibility. That’s not us. But it is why your business should join us at TelBridge!